Cancellation Policy

An order can be cancelled at no cost any time before it is handed to the carrier. After that it
becomes a return, and the Return and Refund Policy applies.

How to cancel

Write to studio@ssdecors.shop with the order number and the words “cancel
order” in the subject line, or call during Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday. We confirm in writing. A cancellation that is not
confirmed by us has not happened, so please do not assume it from an unanswered message.

Cancelling because it will not arrive in time

If you have worked out that the order cannot reach you before the festival, tell us early and we will cancel
it rather than send it. We would rather lose the sale than deliver decorations the week after they were needed.
Once the carton is with the carrier that option is gone, so this is a conversation worth having on the day you
order, not three days later.

After dispatch

Once the carton is with the carrier we cannot recall it. Refuse the delivery, or accept it and start a return
within 10 days. On a refused Cash on Delivery order nothing has been paid, so there is
nothing to refund; on a refused prepaid order the refund is issued once the carton is back with us.

When we cancel an order

We cancel from our side, and tell you why, when an item turns out to be out of stock after the order was
placed — which happens most in festival week — when a delivery address is incomplete and cannot be
confirmed, when repeated delivery attempts fail, or when an order looks fraudulent. A prepaid order cancelled by
us is refunded in full within 5-7 business days.

Tax

Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.

Related

Return and Refund Policy ·
Shipping Policy ·
Payment Policy · FAQ