Track your order
A tracking number reaches you by email when the carton leaves us. Until then there is nothing to
track, because the order is still on the packing bench.
How it works
- You order, and we confirm it by email.
- The order is packed within 1-2 business days.
- A dispatch email goes out with the carrier name and the tracking number.
- Use that number on the carrier website. It can take a few hours after dispatch before the first scan
appears.
If tracking has not moved
A tracking page that sits still for a day or two is normal, particularly over a weekend, a holiday or festival
week. If there has been no movement for longer, or if the order is past 3-6 business days to a metro address and 5-10 business days elsewhere, write
to studio@ssdecors.shop with the order number and we will chase the carrier.
Customer service: 10:00 AM – 8:00 PM IST, Monday to Saturday
Ordering for a festival date. Add packing
(1-2 business days) to delivery (3-6 business days to a metro address and 5-10 business days elsewhere) and work backwards from the
day you need it up. Festival week is also the week the courier network is at its slowest, so leave more room than
the estimate suggests rather than less.
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.