Return and Refund Policy
Returns run for 10 days from delivery. Damage in transit is a separate,
faster route with a 48 hours window, because a courier claim will not wait.
Damaged or short on arrival
Tell us within 48 hours of delivery, with photographs of the carton as it arrived and
of the pieces. Keep the packing until the matter is closed. This applies to a short count as much as to a
breakage: if a 12 piece set arrives with 10, that is the same claim and the same window.
We then replace the item or refund it in full, including any shipping paid, and we arrange the return
collection ourselves.
Changed your mind
You may return an unused item within 10 days of delivery. Write to
studio@ssdecors.shop with the order number; we issue a return authorisation within
1-2 business days with the address to send it to. Please do not ship anything back before that
— an unannounced parcel cannot be matched to an order.
The piece must come back complete, in the original carton and packing. A multi-piece set with two items missing
is not a return we can accept, and a paper or fabric decoration that has been hung and taken down is usually no
longer in resaleable condition. Return postage on a change-of-mind return is yours; on a damaged, faulty, short
or wrong item it is ours.
Festival timing is not a fault. If an order arrives after the festival
because it was placed too late, that is a delivery estimate met and a date missed, and the ordinary return window
applies rather than a free return. It is the reason the shipping page tells you to count backwards.
Refunds
Once the return reaches us and has been checked, a refund is issued to the original payment method within
5-7 business days. A UPI payment goes back to the account it came from. A Cash on Delivery order is
refunded by bank transfer to an account in the name of the person who placed the order, and for that we need the
account details in writing. How quickly the money then appears is up to your bank.
Tax
Not registered for GST — a small online retailer whose turnover stays under the applicable
registration threshold in India. GST is not charged separately and no GST tax invoice with a registration number
is issued. The listed price is the amount payable.
Related
Shipping Policy ·
Cancellation Policy ·
Payment Policy · Contact us
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.